SHIPPINGS & RETURNS
1/ SHIPPING POLICY
COCOSIN supports delivery policy as follows
Orders are delivered Monday to Friday between 9am and 5pm ( GMT +7 ).
As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. For those last minute purchases, Express delivery is available to most destinations and Same Day delivery is offered in select cities.
All relevant delivery options available for your order and to your destination will be displayed at checkout.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
Please note: tracking information will be updated online one (1) business day after your order has been shipped.
You will become the owner of the goods that you have ordered once they have been delivered to your specified delivery address. At this point, the goods become your responsibility and we no longer have any responsibility for taking care of the goods from that point.
Express Shipping: We will ship your order via DHL. Most of Asian countries: delivery within 1-3 business days. Rest of the world: delivery within 3-5 business days
Standard Shipping: Will be shipped via Epacket. Delivery time may vary from 20-30 days ( Not available at this time )
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. COCO SIN cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
Tax: Any import tax shall be payable by our customers.
2/ EXCHANGE POLICY
We accept exchange in following occasions
- Sizing problem: We will accept one time exchange for sizing issues but the customer will be in charge of the return fee.
- Damaged product: We will accept exchange if you have received our product in damaged condition. We only accept exchange request within 3 days from the day you received the item.
- Exchange to another product: We will accept one time exchange if you wish to change your recent purchase to another item. Surcharge may apply due to pricing differences.
- Returns must be in their original condition and in their original packaging, unworn, unwashed and complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned in full - or charged against any refund or credit.
For orders that has been damaged while received due to manufacturing or shipping we will re-sent the order without any charge.
Note: We only accept exchange and return within 3 days after the order has been delivered (we will use online tracking system to check on the delivery date)
3/ RETURN POLICY
Since our products are limited we will not accept return nor refund if you are not satisfied with our products.
If you need any assistance, please do not hesitate to contact us.